Terms Conditions

Payment

All payments are handled by PayPal, if you don't have a PayPal account do not worry, PayPal will handle your payment without one. If you do have a PayPal account you can simply pay as normal.

Refunds

As per the Consumer Protection (Distance Selling) Regulations 2000, R&M Rentals Ltd offer all their customers a seven working day cooling off period.

If you wish to return goods to us during this time or for any other reason, please ring us on 0208 560 5331 or contact us by email sales@rmtv.co.uk. Please note all goods need to be unused and in perfect condition, unless reason for return is to replace a faulty item.
It will be your responsibility to return the goods to us at your own cost and risk.
 
Once your goods have been returned and inspected you will be sent a full refund (please note we do not refund postage) within 5 working days. If you are returning goods that need replacement due to the items being faulty, we will try to get a replacement in the post the same day (depending on stock).

Delivery

Delivery will normally be no more than 5 working days from receipt of order and payment, we will however endeavour to deliver earlier. All deliveries must be signed for and an e-mail will be sent to you the day before delivery. We reserve the right to charge extra for delivery to certain areas i.e Scottish Highlands and Isles, Northern Ireland, and Isle of Man. If in doubt please e-mail us for a delivery quote.