Delivery & Returns

Delivery

Delivery will normally be within 5 working days from receipt of order and payment, we will however endeavour to deliver earlier. All deliveries must be signed for.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

We reserve the right to charge extra for delivery to the more remote areas of the UK which carry higher shipping fees with our carrier i.e Scottish Highlands and Isles, Northern Ireland, and Isle of Man. If in doubt please e-mail us for a delivery quote.

Returns

As per the Consumer Contracts (shopping online) Regulations 2004, RMTV offer all their customers a 14 day cooling off period on all purchases from the website.

If you wish to return goods to us during this time or for any other reason, please ring us on 020 8560 5331 or contact us by email sales@rmtv.co.uk. Please note all goods need to be unused and in perfect condition, unless reason for return is to replace a faulty item.

It will be your responsibility to return the goods to us at your own cost and risk. Please contact us to receive a returns authorisation number before you send goods back to us. It is important you do contact us as in some cases photo evidence of the issue may be enough for us to issue a replacement.

Please make sure a copy of your original purchase invoice as well as the authorisation number is included with any return. This will help us identify your order and process your return quickly.

Once your goods have been returned and inspected your goods will be either replaced or you will be sent a full refund, (please note we do not refund postage or carriage costs) within 14 working days. If you are returning goods that need replacement due to the items being faulty, we will try to get a replacement in the post the same day (depending on stock).

For further information on returning goods, cancelling an order and your rights under GDPR (General Data, Protection Rights) please review our Conditions of Use.